Reading Dianne Shugrue’s comments about the state of Glens Falls Hospital’s finances made me cringe. Effectively blaming the public for her financial woes is seriously misguided. When she states that patients going to Albany to have a super specialist perform knee replacements are doing something wrong because they expect the local emergency department to be open 24/7 for the “Big One” shows just how out of touch our small town CEO has allowed herself to become! News flash: It is the hospital CEO’s responsibility to attract patients to the hospital she is charged with running. That’s not going to be accomplished by closing several satellite primary care offices, your potential primary referral source! And as far as elective surgeries going elsewhere, where is the marketing that tells the story of your hospital’s new OR, low infection rates, low readmission rates, the hospital magnet status? If you’re spending money on this type of marketing, my demographic sure as hell is not seeing any of it. (I’m a 55-year-old middle class married white guy with private insurance that lives in northern Saratoga County, equidistant from Saratoga and Glens Falls Hospital.)
Listen, if you’re a politician, don’t blame your constituents for not voting for you, blame your failed or unpopular policies. And if you are a small town hospital CEO seeing decreased higher reimbursable and elective surgeries, don’t blame your potential customers for going someplace else. That, ma’am, is on you.
Edward Reilly, Porter Corners