I recently read an article where Glens Falls Hospital’s CEO described their dire situation to local leaders, and found myself struggling to understand Dianne Shugrue’s motivation for being so mechanical representing an organization that has such an intimate purpose to the community. Glens Falls Hospital is where I was born, where I attended clinicals while I pursued nursing school. It is where family members' lives have been saved, and it is where my middle child was born.
I am writing this letter to hopefully reach out and say that to the public, Glens Falls Hospital isn’t a business, it’s a haven for when we are most vulnerable. Reaching out and saying that we need your money for knee surgeries is distasteful, and does more harm with our relationship with the organization that is supposed to be based in trust. A patient seeking out “super specialists” in Albany is because they are experiencing a vulnerable period in their life, and they are going to seek care in which they trust and feel comfortable. Glens Falls Hospital needs to restructure their place in the community by actively working toward that relationship of trust with their patients.
Health care is in a period of rapid change where we are trying to find a balance between efficiency, safety and quality, all while maintaining a successful business model. The next step is echoing “we care,” from the CEO down to every nurse, every physician and every housekeeper. It takes every employee in that building to build an organization of trust, and from my own experience at Glens Falls Hospital, professionally and personally, they have a great foundation to work from.
Kristina Donaldson, currently living in Okinawa, Japan with my active duty husband