State officials on Thursday announced an investigation into Apple's failure to warn consumers about a bug in the company's FaceTime group chat feature which allowed people to listen in without a user acknowledging the call.
In a joint news release, Gov. Andrew Cuomo and Attorney General Letitia James said the company was slow to address the issue after a 14-year-old Arizona boy stumbled upon the issue and alerted the company.
"New Yorkers shouldn't have to choose between their private communications and their privacy rights," said Attorney General Letitia James. "This FaceTime breach is a serious threat to the security and privacy of the millions of New Yorkers who have put their trust in Apple and its products over the years. My office will be conducting a thorough investigation into Apple's response to the situation, and will evaluate the company's actions in relation to the laws set forth by the State of New York. We must use every tool at our disposal to ensure that consumers are always protected."
As part of the investigation, the Department of State's Division of Consumer Protection is accepting consumer complaints related to the FaceTime bug. The helpline 1-800-697-1220 is available Monday to Friday from 8:30 a.m. to 4:30 p.m.
In a statement Friday, Apple thanked the teen and his mother announcing that it has identified a fix and will release it next week. FaceTime group chatting will resume then.
***On Thursday, Feb. 7, Apple released its update to fix the FaceTime Group bug. Read about the update here. ****